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Warranty Information

Warranty Information

Limited Warranty 

 

Tycoon stands behind all its bikes and covers all manufacturing defects in materials or workmanship. 

Tycoon will repair or replace any products fount to be defective within the normal scope of use with the same or most nearly comparable model or component available. 

Every bicycle must be registered on tycoonbikes.com or in person by an Authorized Tycoon Retailer in order to activate the lifetime frame warranty described below. 

We recommend to store the bike indoor and avoid as much as possible long exposure to ultraviolet light (UV), water, snow, extreme hot and cold weather. 

 

Length of the warranty

Frame, Stem, Handlebars and fork: Lifetime warranty of the original owner. 

Pain and Decals: One year from original retail purchase. 

Non-Tycoon Branded Components - (ie: Shimano, LTWOO, Tongli, etc.) Covered by the manufacturer warranty. Tycoon bikes will cover all the non-Tycoon bicycle parts for one year from original retail purchase. 

 

Warranty Conditions

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. 

This warranty is void if the bicycle is used in a rental or bike sharing program. 

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Some items that typically exhibit damage from normal wear and tear include:

  • Chainrings
  • Cassettes
  • Tires
  • Tubes
  • Saddles
  • Chain
  • Seals
  • Brake pads
  • Pawls
  • Free hubs
  • Wheel braking surface
  • Spokes
  • Handlebar and grip
  • Cables and housing

Paint fading caused by the effect of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. 

All the labor charges for the warranty service, including the shipping, transfer and installation of the new components are the responsibility of the bicycle owner. 

 

How to submit a warranty claim?

To submit a warranty claim please fill out this form: Contact Us. In your message, include your full name, order number, as well as a detailed explanation of your issue. Our team will get back to you within the next business day with the next steps. 

For any additional questions regarding the warranty, please contact us at tycoonbikes@gmail.com.